Become a part of the Amazon team as a Remote Customer Service Representative! In this role, you'll assist customers with their inquiries, resolve issues, and provide top-notch support—all from the comfort of your home. Ideal for those looking for a flexible work-from-home opportunity, this position offers competitive pay, comprehensive training, and the chance to grow your career with one of the world’s leading companies. Excellent communication skills and a passion for helping customers are key. Join us and make a difference in the Amazon customer experience!

Job description

Job Description

Salary: $20.95 - $26.95 Hourly

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.