Location: Remote
Position Type: Full-Time/Part-Time

Role Overview

Join the world-class team at American Airlines as a Remote Customer Service Representative, where you'll provide outstanding support to customers while enjoying the flexibility of working from home. In this role, you’ll handle inquiries, resolve issues, and ensure a seamless travel experience for passengers.

Key Responsibilities

• Assist customers with booking, cancellations, and modifications of reservations.
• Address inquiries related to flight schedules, baggage policies, and other travel services.
• Resolve customer concerns promptly with professionalism and empathy.
• Provide accurate information about American Airlines’ offerings and loyalty programs.
• Document interactions and update systems as needed.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer applications and customer support tools.
• Prior customer service experience is preferred but not mandatory.
• Flexibility to work varying shifts, including weekends and holidays.

Perks and Benefits

• Competitive hourly pay with performance incentives.
• Remote work flexibility to balance personal and professional commitments.
• Travel privileges for you and eligible family members.
• Training and career development opportunities within the company.

Take the first step in your journey with American Airlines—apply now and be part of a team that delivers exceptional experiences!