Job description

About the position

Working Solutions is seeking tech-savvy independent contractors to provide customer support for Intuit TurboTax from the comfort of their homes. This role offers the flexibility to create your own schedule while assisting customers with software navigation, locating prior returns, and managing various support channels.

Responsibilities
• Assist customers with software navigation for Intuit TurboTax.
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• Help customers locate prior returns and amendments.
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• Escalate calls when necessary.
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• Provide support via phone, video chat, and traditional chat channels.

Requirements
• Sincere desire to assist customers.
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• Tech-savvy and proficient with computers.
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• Ability to multi-task and navigate multiple systems.
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• Communicate with a friendly tone and professional demeanor.

Nice-to-haves
• Experience in customer service roles.
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• Familiarity with tax software or financial services.

Benefits
• Flexible schedule
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• Work from home
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• Referral program