Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)
Job Description:
We are looking for a dedicated and tech-savvy Customer Service and IT Support Representative to join our team on a part-time basis. This remote role is ideal for individuals with excellent communication skills and a passion for helping customers resolve their issues. You’ll work during evenings and weekends, providing support for both customer service inquiries and basic IT troubleshooting.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high levels of satisfaction.
- Troubleshoot basic IT and technical issues, guiding customers to quick resolutions.
- Document customer interactions and technical support cases in the company’s database.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Provide product information, troubleshoot account issues, and assist with basic setup processes.
- Adhere to company policies, procedures, and best practices in customer service and IT support.
Qualifications:
- Strong verbal and written communication skills.
- Basic knowledge of IT systems, troubleshooting, and technical support processes.
- Proven customer service experience, preferably in a remote setting.
- Ability to work evenings and weekends with a flexible schedule.
- Proficiency in using support tools like CRM software, ticketing systems, and chat platforms.
- Problem-solving mindset and the ability to handle challenging customer interactions professionally.
What We Offer:
- Competitive hourly pay with evening and weekend shift premiums.
- Work-from-home flexibility for a better work-life balance.
- Ongoing training to develop customer service and IT support skills.
- Opportunities for career growth within the company.
- Supportive and collaborative team environment.
How to Apply:
If you have a knack for problem-solving, a passion for helping people, and are eager to work evenings and weekends, apply today to become a Part-Time Customer Service and IT Support Representative with us!
